Privacy Policy

Last updated: January 2026

TALK Estimating (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including, but not limited to:

Name, business name, and contact details (email address, phone number)
Billing and payment information
Project information, drawings, plans, specifications, and related documentation
Account details for subscriptions or member access
Communications between you and TALK Estimating
Website usage data (via cookies or analytics tools)

We only collect personal information that is reasonably necessary to provide our estimating services.

2. How We Collect Personal Information

Personal information may be collected when you:

Contact us via the website, email, or phone
Upload plans or documents
Subscribe to our services
Make payments through our online platform
Communicate with us regarding estimates or projects
Use or browse our website

3. How We Use Personal Information

We use personal information to:

Provide electrical estimating, take-offs, scope reviews, and tender services
Communicate with clients regarding projects and services
Process payments and manage subscriptions
Improve our services and website functionality
Meet legal, regulatory, and insurance obligations

We do not sell, rent, or trade personal information.

4. Disclosure of Personal Information

We may disclose personal information to:

Service providers who assist with payment processing, website hosting, or cloud storage
Professional advisers (such as accountants, insurers, or legal advisers) where required
Regulatory authorities if required by law

Any third parties we engage are required to handle personal information in a secure and confidential manner.

5. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely using reputable cloud-based systems and secure payment platforms.

While we take reasonable precautions, no method of transmission or storage is completely secure. You acknowledge and accept this risk.

6. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance. These tools do not identify individual users personally.

You may adjust your browser settings to refuse cookies if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.